RPA

RPA

Robot Process Automation

Robotic Process Automation (RPA) is the technology that allows anyone to configure computer software, or a “robot” to emulate and integrate the actions of a human interacting within digital systems to execute a business process. RPA robots utilize the user interface to capture data and manipulate applications just like humans do. They interpret, trigger responses and communicate with other systems in order to perform on a vast variety of repetitive tasks.

In contrast to other traditional IT solutions, RPA allows organizations to automate at a fraction of the cost and time previously encountered. RPA is also non-intrusive in nature and leverages the existing infrastructure without causing disruption to underlying systems, which would be difficult and costly to replace.

RPA robots are capable of mimicking many–if not all–human user actions. They log into applications, move files and folders, copy and paste data, fill in forms, extract structured and semi-structured data from documents, scrape browsers, and more.

The key benefits of RPA

Fast execution

Minimal upfront investment

No disruption to underlying systems​

Highly scalable

Our capabilities

Since 2019, our team is a certified UiPath Partner

Our team has 53 trained UiPath developers

Our team has 5 trained UiPath architects

Digital transformation through Automation

Adopting an automation mindset is the first step on the path to making digital transformation real in the enterprise. Thinking automation enables your company to move faster and more effectively. It helps you serve customers better. It enables you to operate more efficiently. It unburdens your employees from mundane, repetitive work, allowing them to focus on solving problems and creating value.

 

Example of RPA transformation at one of our telecom customers

Transversal portfolio of 160+ use cases implemented across different domains/ business units

Sales & Purchasing

Device Price Settings
Device Items Creation

25
USE CASES

35
USE CASES

Customer Care

Queue Management Monitoring
Payment arrangements
Price plan upgrade/downgrade
High Usage Notification

Technical & Security

International voice Quality of Service Test Report
Duplication of Business profiles

21
USE CASES

35
USE CASES

Finance

Archiving received paper invoices
Business customers’ payment allocation

Others (MKT, IT, B2B)

Credit risk and investigation
Fraud detection
Fraud Reports

56
USE CASES

13
USE CASES

Human Resources

Wellbeing scheduling assistant
Automatic confirmation notification
Leave request monitoring

Instant success story in less than 1 year

Return of investment in less than 6 months  

Availability and efficiency

30% of robots work during night /weekends / holidays, avoiding thus overtimes costs, and enabling higher productivity through faster execution

Savings

Reducing 2700 hours/month in 8 months. 10% of customer care monthly volumes are treated by bots

Quality

Eliminating human errors in average by 5-7%, reaching a 0% error rate in some finance processes

Process re-design

10% of automated processes were re-designed during the process assessment step in order to eliminate redundant actions

Ready to grow your business? Get in touch.